SHIPPING & RETURNS
Shipping Policy
Thank you for visiting and shopping at Willow Performance. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, or lack of stock, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Once your order has been shipped the following delivery times apply:
Shipment method Estimated delivery time Shipment cost
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Royal Mail 1st Class 2-3 business days Free
Royal Mail Next Day 1 business day Please Enquire
International Shipping Please Enquire Please Enquire
Estimated delivery times are only estimates and delivery delays can occasionally occur.
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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of your item being shipped.
Customs, Duties and Taxes
Willow Performance is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Willow Performance is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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International Shipping Policy
We offer shipping Internationally. To enquire about costs, please Email us at Sales@willowperformance.co.uk to receive a quote.
Return & Exchange Policy
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
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Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
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